When Marcela presented with us the first time, it was back in April. Things at that time were rapidly changing as operators began taking drastic steps to ensure their businesses survived through the onset of COVID-19. At that time Marcela shared her thoughts on how key it was to keep open lines of communication with not only current staff but stay engaged with staff who may have been temporarily let go. Why was that important? Because when things get busy again, those are the folks she will need to lean on to re-grow her business. With business beginning to show signs of a rebound, it’s now more key than ever to keep those open lines of communication, not just with staff, but with clients and other industry peers as well.
Our chief presenter will be Marcela White, General Manager & Co-Owner of Wingman operator Tavaero Jet Charters – a large Part 135 charter operator operating world-wide. Marcela is very passionate about communication as a tool to breed healthy safety culture and has a wealth of experience in this area. Please join us to hear Marcela’s thoughts and to share your own experiences and/or good ideas.
Aired: Wednesday July 29, 2020, 1:00pm US Eastern Daylight Time