As charter operators, corporate flight departments, charter brokers, and the most important element of all – the passenger clients, is the trip you’re considering the right fit for all parties? Most operators and brokers work hard at developing good reputations upon which to build loyal repeat clientele. With some new clients coming into the industry – many who are experiencing private aviation for the first time, these new clients need to be treated differently than those more experienced users. We all need to show these folks the way to a successful broker/operator partnership and be ready to guide them to an experience that matches their expectations. “I’ve got 3 passengers and want to fly from Los Angeles to New York City – What kind of plane do I need and how much will it cost?” You all know how this might go if handled poorly, and our improper handling of this new client might just drive them away from becoming an industry regular. Building trust among our industry peers will ultimately help us all develop more lasting relationships that we can rely on to make sure we are doing things right.
Our chief presenters will be Marcela White, Co-Owner and General Manager for Tavaero Jet Charter – a large Part 135 charter operator operating world-wide, and Rick Colson, Founder and President of New Flight Charters, Co-Founder of charter sourcing platform FlightList PRO, and Founder of digital/social media marketing service FlightCast Media. Marcela and Rick will discuss their own best practices in building their reputations and good name in the industry. Please join us to hear their thoughts and to share your own experiences and/or good ideas.
Aired: Wednesday June 10, 2020, 1:00pm US Eastern Daylight Time