Privacy Policy

WYVERN Privacy Policy

Effective Starting Date: June 20, 2025

Introduction

This Privacy Policy explains what information WYVERN collects about you and why, what we do with that information, how we share it, and how we handle the content you place in our products and services. It also explains the choices available to you regarding our use of your personal and/or company information and how you can access and update this information.

Scope of Privacy Policy

This Privacy Policy applies to the information that we obtain through your use of “WYVERN Services” via a “Device” or when you otherwise interact with WYVERN.

“WYVERN Services” include our:

  • Websites
  • SaaS Products
    • Safety Intelligence Reports (SIR)
    • Pilot and Aircraft Safety Surveys (PASS)
    • Aviation Compliance Enhancement System (ACES)
    • WYVERN Audit Management System (WAMS)
    • Total Enterprise Risk Management System (TERMS), and
    • Quality and Safety Management System (QSMS).
  • Downloadable Products

This policy does not apply to third-party products or services. These are third-party products or services that you may choose to integrate with WYVERN products or services, such as third-party Add-Ons, available in the WYVERN suite of software products. You should always review the policies of third-party products and services to make sure you are comfortable with the ways in which they collect and use your information.

A “Device” is any computer or component used to access WYVERN software services, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device. Unless otherwise stated, our SaaS Products and our Downloadable Products are treated the same for the purposes of this document.

By agreeing to use WYVERN Services you consent to the collection, transfer, processing, storage, disclosure, and other uses described in this Privacy Policy.

Definitions

Add-On: A bundle of code, resources and configuration files that can be used with a WYVERN product to add new functionality or to change the behavior of that product’s existing features.

Content: Any information or data that you upload, submit, post, create, transmit, store or display in a WYVERN Service.

Downloadable Products: WYVERN’s downloadable software products and mobile applications, including Add-Ons created by WYVERN, that are installed by customers on an infrastructure of their choice. Downloadable Products do not include Add-Ons created by third parties, even when they are accessed through WYVERN’s software services.

Information: All of the different forms of data and content collected by WYVERN as described in this Privacy Policy.

Personal Information: Information that may be used to readily identify or contact you as an individual person, such as name, address, email address, or phone number. Personal Information does not include information that has been anonymized such that it does not allow for the ready identification of specific individuals.

SaaS Products: WYVERN’s “Cloud” hosted solutions, as well as other WYVERN hosted solutions that display a link to this Privacy Policy. For the avoidance of doubt, if a WYVERN hosted solution displays a link to a different privacy policy, this policy supersedes that policy.

Websites: WYVERN’s websites, including but not limited to wyvernltd.com and any other related websites, sub-domains and pages.

Changes to our Privacy Policy

We may change this Privacy Policy from time to time. If we make any changes, we will notify you by revising the “Effective Starting” date at the top of this Privacy Policy. If we make any material changes, we will provide you with additional notice (such as by adding a notice on the WYVERN website homepages, login screens, or by sending you an email notification). We encourage you to review our Privacy Policy whenever you use WYVERN Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with our Privacy Policy, you should discontinue use of WYVERN Services, and if you wish to deactivate your account(s), contact support@wyvernltd.com.

We collect the following information:

Account and Profile Information: We collect information about you and your company as you register for an account, create or modify your profile, make purchases through, use, access, or interact with the WYVERN Services (including but not limited to when you upload, download, collaborate on or share Content). Information we collect includes:

  • Contact information such as name, email address, mailing address, and phone number
  • Billing information such as credit card details and billing address
  • Profile information such as a username, profile photo, and job title
  • Preferences information such as notification and marketing preferences

You may provide this information directly when you enter it in WYVERN Services.

In some cases, another user (such as a system administrator) may create an account on your behalf and may provide your information, including Personal Information (most commonly when your company requests that you use our products). We collect Information under the direction of our customers and often have no direct relationship with the individuals whose personal data we process. If you are an employee of one of our customers and would no longer like us to process your information, please contact your employer. If you are providing information (including Personal Information) about someone else, you must have the authority to act for them and to consent to the collection and use of their Personal Information as described in this Privacy Policy.

Content: We collect and store Content that you create, input, submit, post, upload, transmit, store or display in the process of using our SaaS Products or Services. Such Content may include Personal Information or other sensitive information that you choose to include (“incidentally-collected Personal Information”).

Other submissions: We collect other data that you submit as you participate in interactive features of the WYVERN Services, participate in a survey, promotion, activity or event, apply for a job, request customer support, communicate with us via third-party social media sites or otherwise communicate with us. For example, information regarding a problem you are experiencing with a WYVERN product could be submitted to our Support Services or posted in our public forums.

Information we collect from your use of WYVERN Services

Web Logs: As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and SaaS Products. This information may include, but not limited to, internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your Devices, your mobile carrier, and system configuration information. In the case of our SaaS Products, the URLs you accessed (and therefore included in our log files) include usernames as well as elements of Content as necessary for the SaaS Product to perform the requested operations. Occasionally, we connect Personal Information to information gathered in our log files as necessary to improve WYVERN Services for individual customers. In such a case, we would treat the combined Information in accordance with this privacy policy.

Analytics Information from Website and SaaS Products: We collect analytics information when you use our Websites and SaaS Products to help us improve our products and services. In the SaaS Products, this analytics information consists of the feature and function of the WYVERN Service being used, the associated license identifier and domain name, the username and IP address of the individual who is using the feature or function (which could include Personal Information if the Personal Information was incorporated into the username), the sizes and original filenames of attachments, and additional information required to detail the operation of the function and which parts of the WYVERN Services are being affected.

The analytics information we collect includes elements of Content related to the function the user is performing. As such, the analytics information we collect may include Personal Information or sensitive business information that the user has included in Content that the user chose to upload, submit, post, create, transmit, store or display in a WYVERN Service.

We use Google Analytics as an analytics provider. To learn more about the privacy policy of Google Analytics, refer to Google’s Policies and Principles. You can use the Google Analytics Opt-out Browser Add-on to prevent analytics information from being sent to Google Analytics.

Analytics Information Derived from Content: Analytics information also consists of data we collect as a result of running queries against Content across our user base for the purposes of generating Usage Data. “Usage Data” is aggregated data about a group or category of services, features or users that does not contain Personal Information.

Though we may happen upon sensitive or Personal Information as we compile Usage Data from Content across user instances, this is a byproduct of our efforts to understand broader patterns and trends. It is not a concerted effort by us to examine the Content of any particular customer.

Analytics Information from Downloadable Products: We collect analytics information when you use our Downloadable Products to help us improve our products and services. Our Downloadable Products contain a feature that sends information about the technical operation of the Downloadable Products on your systems (“System Information”) to us. System Information includes information about (a) the server environment in which the Downloadable Product is operatingas well as (b) user client information. In addition, we collect analytics information from Downloadable Products that is a subset of the analytics information described above for Websites and SaaS Products. As with Websites and SaaS Products, the analytics information we collect includes elements of Content related to the function the user is performing.  

Cookies and Other Tracking Technologies: WYVERN and our third-party partners, such as our advertising and analytics partners, use various technologies to collect information, such as cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customize WYVERN Services and your experience; to allow you to access and use the Websites or SaaS Products without re-entering your username or password; and to count visits and understand which areas and features of the Websites and SaaS Products are most popular. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Websites or SaaS Products.

Information we collect from other sources

Information from third-party services: We also obtain information from third parties and combine that with Information we collect through WYVERN Services. For example, we may have access to certain information from a third-party social media or authentication service if you log into WYVERN Services through the service or otherwise provide us with access to Information from the service. Any access that we may have to such Information from a third-party social or authentication service is in accordance with the authorization procedures determined by that service. By authorizing us to connect with a third-party service, you authorize us to access and store your name, email address(es), current city, profile picture URL, and other information that the third-party service makes available to us, and to use and disclose it in accordance with this Privacy Policy. You should check your privacy settings on these third-party services to understand and change the information sent to us through these services.

How we use Information we collect

General Uses: We use the Information we collect about you (including Personal Information to the extent applicable) for a variety of purposes, including to:

  • Provide, operate, maintain, improve, and promote WYVERN Services;
  • Enable you to access and use WYVERN Services, including uploading, downloading, collaborating on and sharing Content;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Send transactional messages, including responding to your comments, questions, and requests; providing customer service and support; and sending you technical notices, updates, security alerts, and support and administrative messages;
  • Monitor and analyze trends, usage, and activities in connection with WYVERN Services;
  • Investigate and prevent fraudulent transactions, unauthorized access to WYVERN Services, and other illegal activities;
  • Enable you to communicate, collaborate, and share Content with users you designate; and,
  • For other purposes about which we obtain your consent.

The use of Information collected through our WYVERN Services shall be limited to the purposes disclosed in this policy.

Compiling aggregate analytics information: Because our SaaS Products and Downloadable Products are some of the most configurable in the market, we make extensive use of analytics information (including log and configuration data) to understand how our products are being configured and used, how they can be improved for the benefit of all of our users, and to develop new products and services. As such we generate Usage Data (as defined above) from the web logs and analytics logs described above, including the Content elements captured in such logs, as well as from the Content stored in the Websites and SaaS Products.

Information sharing and disclosure

We will not share or disclose any of your Personal Information or Content with third parties except as described in this policy. We do not sell your Personal Information or Content.

Your Use: When you use WYVERN Services, Content you provide will be displayed back to you. Certain features of WYVERN Services allow you or your administrator to make some of your Content public, in which case it will become readily accessible to anyone. We urge you to consider the sensitivity of any data you input into WYVERN Services.

Collaboration: As a result of using WYVERN Services, you may create Content and grant permission to other WYVERN users to access it for the purposes of collaboration. Some of the collaboration features of WYVERN Services display your profile information, including Personal Information included in your profile, to users with whom you have shared your Content.

Access by your system administrator: You should be aware that the administrator of your instance of WYVERN Services may be able to: access information in and about your WYVERN Services account; access communications history, including file attachments, for your WYVERN Services account; disclose, restrict, or access information that you have provided or that is made available to you when using your WYVERN Services account, including your Content; and control how your WYVERN Services account may be accessed or deleted.

Service Providers, Business Partners and Others: We work with third-party service providers to provide website, application development, hosting, maintenance, back-up, storage, virtual infrastructure, payment processing, analysis and other services for us. These service providers may have access to or process your Information for the purpose of providing those services for us. Some of our pages utilize techniques to provide content from our service providers while providing the look and feel of our site. Please be aware that these third parties acting on behalf of WYVERN have access to your information.

Third-party Add-Ons: You may choose to make use of third-party Add-Ons in conjunction with WYVERN Services. Third-party Add-Ons are software written by third parties to which you grant access privileges to your Content (which may include your Personal Information). When access is granted, your Content is shared with the third-party. Third-party Add-On policies and procedures are not controlled by WYVERN even though the third-party Add-On may be available through WYVERN Services. Third parties who have been granted access to your Content through Add-Ons could use this data to contact you and market services to you, and could share your data with other third parties. This Privacy Policy does not cover the collection or use of your data by third-party Add-Ons. If you object to your Personal Information being shared with these third parties, please uninstall the Add-On or terminate your agreement with the third-party Add-On provider (in the event you have purchased a direct integration).

Links to Third-party Sites: The WYVERN Services may include links to other websites whose privacy practices may differ from ours. If you submit Personal Information to any of those sites, your information is governed by their privacy policies.

Social Media Widgets: The WYVERN Services may contain social media features. These features may collect your IP address, which page you are visiting on the WYVERN Services, and may set a cookie to enable the feature to function properly. Social media features and Widgets are either hosted by a third-party or hosted directly on our WYVERN Services. Your interactions with these features are governed by the privacy policy of the company providing it.

Testimonials: We may display personal testimonials of satisfied customers on the WYVERN Services. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact WYVERN Support at support@wyvernltd.com.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your Information (including your Personal Information) to a third-party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, (b) to enforce our agreements, policies and terms of service, (c) to protect the security or integrity of WYVERN’s products and services, (d) to protect WYVERN, our customers or the public from harm or illegal activities, or (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.

Business Transfers: We may share or transfer your Information (including your Personal Information) in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. You will be notified via prominent notice on the WYVERN Services of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

Aggregated or Anonymized Data: We may also share aggregated or anonymized information that does not directly identify you with the third parties described above.

With Your Consent: We will share your Personal Information with third parties when we have your consent to do so.

Information we do not share

We do not share Personal Information about you with third parties for their marketing purposes (including direct marketing purposes) without your permission.

Data storage, transfer and security

WYVERN hosts data with hosting service providers in numerous countries. The servers on which Personal Information is stored are kept in a controlled environment. While we take reasonable efforts to guard your Personal Information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. In addition, we cannot guarantee that any incidentally-collected Personal Information you choose to store in Websites or SaaS Products are maintained at levels of protection to meet specific needs or obligations you may have relating to that information.

Where data is transferred over the Internet as part of a Website or SaaS Product, the data is encrypted using industry standard SSL (HTTPS). Where Downloadable Products are used, responsibility of securing access to the data you store in the Downloadable Products rests with you.

Your Choices

You may opt out of receiving promotional communications from WYVERN by using the unsubscribe link within each email, updating your email preferences at wyvernltd.com or within your WYVERN Service account settings menu, or emailing us to have your contact information removed from our promotional email list or registration database. Although opt-out requests are usually processed immediately, please allow ten (10) business days for a removal request to be processed. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding WYVERN’s Services. You can opt-out of some notification messages in your account settings.

Accessing and updating your information

You may often correct, update, amend, or remove your Personal Information in your account settings or by directing your query to your account administrator. You may also contact WYVERN Support Services at support@wyvernltd.com .

You can remove Content using editing tools associated with that Content. In some cases, you may need to contact your administrator to request they remove the Content. You can contact us at support@wyvernltd.com to request removal of Personal Information from WYVERN Services.

You or your administrator may be able to deactivate your WYVERN Services account. If you can deactivate your own account, you can most often do so in your account settings. Otherwise, please contact your administrator. To deactivate an organization account, please contact WYVERN Support Services at support@wyvernltd.com.

We will retain your account information for as long as your account is active, or as reasonably useful for commercial purposes or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If your account is managed by an administrator, that account administrator may have control with regards to how your account information is retained and deleted.

Our policy regarding children

WYVERN Services are not directed to individuals under the age of 18 years. We do not knowingly collect Personal Information from users under the age of 18 years. If we become aware that an underage person has provided us with Personal Information, we will take steps to delete such information. If you become aware that a child has provided us with Personal Information, please contact our Support Services at support@wyvernltd.com.

International users

If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your Personal Information to us. By providing your Personal Information, you consent to any transfer and processing in accordance with this Policy.

We encourage you to contact us if you have any question or concerns about this Policy using the contact information below.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

WYVERN has also chosen to cooperate with EU data protection authorities (DPAs) and comply with the information and advice provided to it by an informal panel of DPAs in relation to such unresolved complaints.

Please contact us at support@wyvernltd.com to be directed to the relevant DPA contacts.

Privacy Shield Notice

WYVERN, Ltd. Is committed to conforming to the EU-U.S. Privacy Shield Framework and the Privacy Shield Principles regarding the collection, use, and retention of personal information transferred from the European Union to the U.S. WYVERN will endeavor to conform to the Privacy Shield principles regarding all personal data that is subject to this Privacy Policy and is received from the European Union, the European Economic Area, and Switzerland. WYVERN is also committed to the U.S.-Swiss Safe Harbor Framework and the principles thereunder.

To learn more about the Privacy Shield Program, and to view WYVERN’s certification, please visit https://www.dataprivacyframework.gov